Tenants

Log into your portal to pay rent, enter a work order, see payments and charges, and contact your property manager.

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Frequently Asked Questions

The answers to most questions are found in the lease and can vary depending on the lease you are on. Below is general information but the language in your lease supersedes any other language if there is any conflict between this section or any tenant handbooks.

How do I contact my property manager for emergencies after normal business hours?
We have a manager on call from 5pm to 11pm Monday through Friday and 7am to 11pm on Saturday and Sunday or holidays for maintenance emergencies. There are very few actual emergencies but here is a short list of items considered an emergency:

  1. No heat depending on outside temperature
  2. Water leak that can not be contained easily.
  3. No hot water
  4. No air conditioning depending on outside temperature

For all maintenance requests, you must put your request in writing but if it’s an emergency, call our pager at 505-229-0008 prior to putting in the official work order. We will dispatch a vendor depending on the situation.

If you smell gas, do not contact our office first. Call the NM Gas Company immediately at their emergency number: 1-888-NM-GAS-CO (1-888-664-2726). They will send someone out 24/7. You can then contact us if there is a repair that needs to be done outside of the Gas Company’s repair.

What if I have a water leak in the house?
If you have a water leak, it is your responsibility to mitigate the damage to the property. When you move in, familiarize yourself with the water shut offs. If you do not have ones inside the home or you do not know where they are, contact the water department’s emergency number after hours to have them shut the water off at the meter. Our vendor will make the repairs once an appointment is set and they can arrange to have the water turned back on. If the leak occurs during normal business hours, contact your manager and we will assist you.
How much notice do I need to give to terminate the lease?
The answer depends on your lease but in most cases, it’s 30 days written notice prior to the expiration of the lease. If you need to break your lease prior to the expiration, we strongly encourage you to contact your manager to discuss the options and terms in your lease.